Strategic Customer Success & Operations Lead

Resource Label Group; Des Plaines (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Resource Label Group in Des Plaines, IL is seeking a Customer Service Account Manager to manage complex customer accounts and coordinate across customer service, production, scheduling, prepress, quality and sales. You will serve as the primary contact for orders, timelines, and specifications, ensuring accurate execution and contributing to high levels of customer satisfaction.

This role reports to the Regional Customer Service Manager - Midwest and emphasizes cross-functional collaboration to

Qualifications

• 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.

Responsibilities

• Manage complex customer accounts and ensure orders, timelines, specifications are executed accurately.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Support on-time delivery, order accuracy, and service consistency; identify and elevate risks.

Skills

Customer service

Cross-functional collaboration

Communication

Organization

Job description

Resource Label Group in Des Plaines, IL is seeking a Customer Service Account Manager to manage complex customer accounts and coordinate across customer service, production, scheduling, prepress, quality and sales. You will serve as the primary contact for orders, timelines, and specifications, ensuring accurate execution and contributing to high levels of customer satisfaction.

This role reports to the Regional Customer Service Manager - Midwest and emphasizes cross-functional collaboration to