Senior Customer Success & Operations Account Manager

RLG Healthcare; Commack (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

RLG Healthcare in Commack, NY seeks a Customer Service Account Manager to oversee complex customer accounts and ensure flawless execution across service, production, scheduling, prepress, quality, and sales. This role emphasizes high-touch coordination and proactive problem solving.

You will serve as the primary contact for orders, timelines, and specifications, partnering with internal teams to protect customer satisfaction, support onboarding, and drive consistent, high-quality service for key

Qualifications

• 3-5+ years in customer service/account management in manufacturing or packaging
• Experience coordinating complex accounts
• Exposure to flexographic, digital, RFID, offset, lithographic print technologies preferred
• Strong organizational and ERP/system skills
• Excellent written and verbal communication
• Ability to work independently in a fast-paced manufacturing environment

Responsibilities

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
• Maintain a strong understanding of customer requirements, timelines, and expectations
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
• Manage complex customer requirements, revisions, priorities, and escalations
• Ensure accurate and timely execution from order placement through delivery
• Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
• Identify and elevate risks that could impact delivery, quality, or customer satisfaction
• Ensure accurate order management, documentation, pricing, and invoicing
• Support customer satisfaction and long-term account retention
• Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
• Help resolve customer concerns quickly and professionally
• Work closely with internal teams to improve communication, alignment, and execution
• Participate in customer meetings, business reviews, and operational discussions as needed
• Support continuous improvement and standardization initiatives

Skills

Customer service

Account management

Sales support

ERP systems

Communication skills

Organizational skills

Multi-tasking

Tools

ERP systems

Job description

RLG Healthcare in Commack, NY seeks a Customer Service Account Manager to oversee complex customer accounts and ensure flawless execution across service, production, scheduling, prepress, quality, and sales. This role emphasizes high-touch coordination and proactive problem solving.

You will serve as the primary contact for orders, timelines, and specifications, partnering with internal teams to protect customer satisfaction, support onboarding, and drive consistent, high-quality service for key