Strategic Customer Service Account Manager

Resource Label Group; Commack (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Resource Label Group in the United States is seeking a Customer Service Account Manager to oversee high-touch accounts, coordinating customer service, production, scheduling, prepress, quality, and sales to ensure accurate order execution.

The role requires attention to timelines, specifications, and customer expectations, while protecting satisfaction and driving consistency across the customer experience.

Qualifications

• 3–5+ years of Customer Service, Account Management, or Sales Support experience in manufacturing, print, packaging, labels, or related industries.
• Experience supporting complex customer accounts and operational coordination.
• Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred.
• Strong organizational and ERP/system skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced manufacturing environment.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as primary contact for order execution and issue resolution.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Monitor on-time delivery, order accuracy, and service consistency.
• Support onboarding, expansions, and customer initiatives with Sales.
• Participate in customer meetings and business reviews as needed.

Skills

Customer focus

Operational mindset

Communication & Collaboration

Adaptability & Initiative

Problem Solving

Organization & Multitasking

Tools

ERP systems

Job description

Resource Label Group in the United States is seeking a Customer Service Account Manager to oversee high-touch accounts, coordinating customer service, production, scheduling, prepress, quality, and sales to ensure accurate order execution.

The role requires attention to timelines, specifications, and customer expectations, while protecting satisfaction and driving consistency across the customer experience.