Strategic Customer Account Manager | Cross-Functional Ops

Resource Label Group; Nixa (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Resource Label Group is seeking a Customer Service Account Manager to oversee complex accounts and ensure exceptional execution across service, production, scheduling, prepress, quality, and sales. You will serve as the primary contact for orders, timelines, and specifications, driving customer satisfaction and consistent experience across print and packaging solutions.

The role emphasizes high-touch account management, coordination across functions, and a proactive approach to issue resolution

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Strong communication skills, both written and verbal, and the ability to engage with multiple internal teams.
• A sense of urgency, multitasking capability, and reliability to meet tight timelines.

Responsibilities

• Be the primary point of contact for assigned customer accounts and orders.
• Coordinate cross-functionally across Customer Service, Production, Scheduling, and Sales.
• Monitor on-time delivery, order accuracy, and customer satisfaction metrics.
• Resolve issues quickly, manage revisions, and support onboarding and expansions.
• Maintain accurate documentation, pricing, and invoicing as part of order execution.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Adaptability

Job description

Resource Label Group is seeking a Customer Service Account Manager to oversee complex accounts and ensure exceptional execution across service, production, scheduling, prepress, quality, and sales. You will serve as the primary contact for orders, timelines, and specifications, driving customer satisfaction and consistent experience across print and packaging solutions.

The role emphasizes high-touch account management, coordination across functions, and a proactive approach to issue resolution