Customer Service Account Manager-Manufacturing & Packaging

Resource-Label-Group; Sandy (UT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental and Vision coverage

Disability Insurance

401(k) retirement plan

Training and growth opportunities

Job summary

Resource Label Group is seeking a Customer Service Account Manager to guide high-touch accounts through order execution, coordinating across customer service, production, scheduling, prepress, quality, and sales. You will be the primary contact for assigned customers, ensuring timelines and specifications are met while protecting satisfaction and retention.

In this role, you will collaborate with internal teams to optimize delivery, resolve issues, and drive continuous improvement.

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Maintain a strong understanding of customer requirements, timelines, and expectations.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Manage complex customer requirements, revisions, priorities, and escalations.
• Ensure accurate and timely execution from order placement through delivery.
• Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency.
• Identify and elevate risks that could impact delivery, quality, or customer satisfaction.
• Ensure accurate order management, documentation, pricing, and invoicing.
• Support customer satisfaction and long-term account retention.

Skills

Customer focus

Operational mindset

Communication & collaboration

Adaptability & initiative

Problem solving

Organization & multitasking

Job description

Resource Label Group is seeking a Customer Service Account Manager to guide high-touch accounts through order execution, coordinating across customer service, production, scheduling, prepress, quality, and sales. You will be the primary contact for assigned customers, ensuring timelines and specifications are met while protecting satisfaction and retention.

In this role, you will collaborate with internal teams to optimize delivery, resolve issues, and drive continuous improvement.