Account Manager, Customer Service & Operations

Resource-Label-Group; Des Plaines (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical, Dental and Vision coverage

Company Paid Short-Term Disability and

Long-Term Disability, Supplemental/L+,

401(k) with company contribution

Onsite training & growth opportunities

Performance-based salary increases

Job summary

Resource Label Group, LLC (RLG) is seeking a Customer Service Account Manager to manage high-touch accounts and coordinate across customer service, production, scheduling, prepress, quality, finance, and sales. You will be the primary contact for orders and timelines, ensuring accurate execution and high customer satisfaction.

The role reports to the Regional Customer Service Manager - Midwest and requires 3–5 years in customer service or sales within a manufacturing setting.

Qualifications

• Minimum 3-5 years’ experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.
• Ability to produce professional documents, including spreadsheets, correspondence, and email.
• Strong communication skills, both written and verbal, applicable in a corporate environment.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Maintain a strong understanding of customer requirements, timelines, and expectations.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Manage complex customer requirements, revisions, priorities, and escalations.
• Ensure accurate and timely execution from order placement through delivery.
• Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency.
• Identify and escal risks that could impact delivery, quality, or customer satisfaction.
• Ensure accurate order management, documentation, pricing, and invoicing.
• Support customer satisfaction and long-term account retention.
• Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives.
• Help resolve customer concerns quickly and professionally.
• Work closely with internal teams to improve communication, alignment, and execution.
• Participate in customer meetings, business reviews, and operational discussions as needed.
• Support continuous improvement and standardization initiatives.

Job description

Resource Label Group, LLC (RLG) is seeking a Customer Service Account Manager to manage high-touch accounts and coordinate across customer service, production, scheduling, prepress, quality, finance, and sales. You will be the primary contact for orders and timelines, ensuring accurate execution and high customer satisfaction.

The role reports to the Regional Customer Service Manager - Midwest and requires 3–5 years in customer service or sales within a manufacturing setting.