Strategic Customer Success Operations Lead

Varonis Systems, Inc.; Dallas (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

Varonis Systems, Inc. is seeking a Customer Success Operations Manager in the Dallas area to orchestrate the customer journey, drive value realization, and improve loyalty. You will partner with regional leadership and cross-functional teams to implement strategies that enhance satisfaction and growth.

Strong analytical, technical, and process optimization skills are required. The role emphasizes data-driven decision making, KPI tracking, and continuous improvement of customer success

Qualifications

• Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
• Proven experience in customer success, operations management, or a similar role
• Extensive experience in customer success operations or related leadership roles
• Familiarity with customer success systems and tools
• Strong understanding of customer journey mapping and experience optimization
• Ability to analyze data and make data-driven decisions
• Excellent verbal and written communication skills
• Strong leadership and team management skills
• Project management skills to manage multiple projects and set priorities

Responsibilities

• Strategic Planning and Execution: Develop and implement standard methodologies for customer success operations.
• Set and track clear goals, KPIs, and metrics to measure success.
• Data Analysis and Reporting: Collect, analyze, and interpret customer data.
• Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities.
• Cross-Functional Collaboration: Work with sales, account managers, and TAMs to create account plans that deliver meaningful outcomes.
• Ensure cohesion and alignment with overall business objectives.
• Customer Feedback Loop: Implement and maintain a feedback loop to gather customer insights.
• Analyze feedback and use it to improve services and customer experience.
• Training and Development: Create training materials and provide ongoing education for customer success teams.
• Ensure teams are up-to-date with best practices and tools.

Skills

Data analysis

Process optimization

Tech proficiency

Communication

Project management

Interpersonal skills

Problem solving

Leadership

Education

Bachelor's or Master’s in Business Administration, Marketing, Management, or related field

Tools

CS platforms

Job description

Varonis Systems, Inc. is seeking a Customer Success Operations Manager in the Dallas area to orchestrate the customer journey, drive value realization, and improve loyalty. You will partner with regional leadership and cross-functional teams to implement strategies that enhance satisfaction and growth.

Strong analytical, technical, and process optimization skills are required. The role emphasizes data-driven decision making, KPI tracking, and continuous improvement of customer success