Strategic Client Success & Operations Lead

Verra Mobility; Florida (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Verra Mobility is seeking a Client Success Manager to drive strategic initiatives, optimize workflows, and deliver white-glove service to strategic customers. This role partners with senior leadership and cross-functional teams to ensure program success and ongoing value delivery.

You will own operational excellence, customer experience strategy, and executive-level service delivery while supporting contract compliance and renewal activities. Travel to client sites will be required as needed.

Qualifications

• Bachelor’s degree in business administration, management, or related field.
• Extensive experience in program management, executive administration, or a similar role.
• Strong background in enhancing customer experience and driving operational improvements.
• Willingness to travel to client locations as required.
• Required to pass a background check (NLETS).

Responsibilities

• Develop and implement efficient administrative systems and processes.
• Document all administrative activities and maintain records.
• Manage incident tickets in IT/SNOW or similar systems.
• Report updates and projects to the Service Enablement Leader.
• Design and execute strategies to enhance customer experience and satisfaction.
• Analyze customer feedback, service metrics, and performance data.
• Collaborate with departments to implement customer initiatives.
• Oversee handover from implementation to operations for assigned customers.
• Serve as primary contact during operations and ensure contract compliance.
• Prepare reports and support executive decision-making.
• Coordinate regular customer interactions with Sales and Product Teams.
• Assist with contract renewals and pricing considerations.
• Oversee daily operations, audits, and invoicing processes.

Skills

Organizational skills

Communication

Problem-solving

Willingness to travel

Education

Bachelor’s degree in business administration/management

MBA preferred

Tools

PowerBI

Excel

Word

Microsoft Office

Job description

Verra Mobility is seeking a Client Success Manager to drive strategic initiatives, optimize workflows, and deliver white-glove service to strategic customers. This role partners with senior leadership and cross-functional teams to ensure program success and ongoing value delivery.

You will own operational excellence, customer experience strategy, and executive-level service delivery while supporting contract compliance and renewal activities. Travel to client sites will be required as needed.