Strategic Customer Success Manager — SaaS Growth

ServiceNow; United States; Remote; USD 89.000 - 133.000; Vollzeit

Benefits dieser Stelle

Equity

Health plans

401(k) Plan

ESPP

Donation matching

Family leave

Zusammenfassung

ServiceNow is hiring in the United States for a Customer Success professional who partners with initial customers to drive product value and build trusted advisory relationships with executive sponsors. You will translate business needs into new solutions, evolve onboarding, and work across teams to drive adoption and growth.

The role requires strong account management and SaaS experience, with a focus on enterprise deployments, diplomacy under pressure, and a willingness to travel 10-25%.

Qualifikationen

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process oriented with strong problem-solving ability.
• Experience building strong internal and external relationships, including with senior-level executives.
• Diplomatic, tactful and poised under pressure.
• Keen to learn and grow.
• Willing to travel 10-25% of the time.

Aufgaben

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement and growth.
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
• You will adapt quickly to product changes and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

Kenntnisse

Account management

Sales experience

Software/SaaS knowledge

Enterprise deployments

Relationship building

Diplomacy under pressure

Willingness to travel

Ausbildung

Bachelor's degree

Jobbeschreibung

ServiceNow is hiring in the United States for a Customer Success professional who partners with initial customers to drive product value and build trusted advisory relationships with executive sponsors. You will translate business needs into new solutions, evolve onboarding, and work across teams to drive adoption and growth.

The role requires strong account management and SaaS experience, with a focus on enterprise deployments, diplomacy under pressure, and a willingness to travel 10-25%.