Remote Enterprise Customer Success Executive

ServiceNow; Oregon; Hybrid; USD 150,000 - 220,000; Full time

Benefits offered by this job

Flexible or Remote work

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts in North America. You will partner with C-level executives to drive business outcomes, align ServiceNow offerings with customer goals, and ensure sustained value realization across digital transformation initiatives.

The role emphasizes governance, strategic leadership, and cross-functional collaboration to maximize renewals and expansion opportunities in complex enterprise environments.

Qualifications

• Experience leading large-scale digital business transformations.
• Ability to work with C-level executives.
• 12+ years in management consulting or leadership roles focused on tech-enabled transformations.

Responsibilities

• Drive post-sales transformation and value realization.
• Collaborate with Account Executives on integrated pre- and post-sales strategies.
• Identify risks and develop strategies to overcome them.
• Guide KPIs: adoption, technical health, renewals, satisfaction, expansion.
• Align customer roadmap with ServiceNow solutions and strategic goals.

Skills

AI integration

Governance

Cross-functional leadership

C-level relationships

Execution focus

Communication

Customer focus

Adaptability

Strategic account leadership

Education

BA/BS or equivalent

Master's degree preferred

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts in North America. You will partner with C-level executives to drive business outcomes, align ServiceNow offerings with customer goals, and ensure sustained value realization across digital transformation initiatives.

The role emphasizes governance, strategic leadership, and cross-functional collaboration to maximize renewals and expansion opportunities in complex enterprise environments.