Strategic Customer Success Executive

ServiceNow; Virginia (MN); On-site; USD 148,000 - 231,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales transformations for marquee accounts. You will align ServiceNow offerings with customer goals, drive adoption, and secure renewals while partnering with executives to deliver measurable business value.

You will guide cross-functional teams, orchestrate resources, and champion AI-enabled improvements across customer journeys within regulated industries. Join a global, impact-driven team.

Qualifications

• 12+ years in management consulting or technology-enabled business transformation.
• Experience with banking/financial services environments.
• Proven ability to lead large strategic accounts and cross-functional teams.
• Strong executive communication, facilitation, storytelling, and negotiation.

Responsibilities

• Lead post-sales transformation and align ServiceNow offerings with customer goals.
• Collaborate with Account Executives on integrated pre- and post-sales strategies.
• Identify and mitigate risks to ensure value realization.
• Guide KPIs such as adoption, health, renewals, satisfaction, and expansion.
• Build relationships with ServiceNow leaders and incorporate customer feedback.
• Advise on integrating AI into business processes and decision-making.

Skills

C-level relationships

Leadership expertise

Business acumen

Cross-functional leadership

AI strategy

Adaptability

Execution focus

Collaboration

Customer focus

ServiceNow platform

Education

BA/BS degree or equivalent experience

Tools

ServiceNow platform

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales transformations for marquee accounts. You will align ServiceNow offerings with customer goals, drive adoption, and secure renewals while partnering with executives to deliver measurable business value.

You will guide cross-functional teams, orchestrate resources, and champion AI-enabled improvements across customer journeys within regulated industries. Join a global, impact-driven team.