Enterprise Customer Success Manager - AI SaaS Growth

Moveworks; Santa Clara (CA); In loco; USD 89.000 - 133.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Descrizione del lavoro

ServiceNow in Santa Clara seeks a customer-facing professional to partner with initial customers and drive product value. You will build trusted advisory relationships with executive sponsors and translate business needs into new solutions, shaping onboarding strategies and driving adoption.

You will collaborate cross-functionally, help customers quantify transformational goals, adapt to product changes, and communicate roadmap updates. Travel 10-25% may be required.

Competenze

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
• Experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability and desire for smarter solutions.
• Experience building strong internal and external relationships, including senior executives.
• Diplomatic, tactful and poised under pressure.
• Voracious appetite to learn and grow.
• Bachelor’s degree.

Mansioni

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors to ensure full business value.
• Translate business needs and product requirements into new solutions for customers.
• Evolve and iterate on the customer onboarding strategy and drive adoption, engagement and growth.

Conoscenze

Account management

Sales experience

Enterprise deployments

Relationship building

Technical solutions explanation

Diplomacy and composure

Learning and growth mindset

Bachelor’s degree

Formazione

Bachelor’s degree

Descrizione del lavoro

ServiceNow in Santa Clara seeks a customer-facing professional to partner with initial customers and drive product value. You will build trusted advisory relationships with executive sponsors and translate business needs into new solutions, shaping onboarding strategies and driving adoption.

You will collaborate cross-functionally, help customers quantify transformational goals, adapt to product changes, and communicate roadmap updates. Travel 10-25% may be required.