Strategic Enterprise Customer Success Manager

ServiceNow; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

ServiceNow in the United States is seeking an experienced SaaS Account Manager to partner with initial customers, drive product value, and expand strategic relationships with executive sponsors.

You will own the onboarding experience, champion adoption and engagement, and act as the voice of the customer to inform the product roadmap. This role calls for enterprise experience, strong communication, and a collaborative mindset.

Qualifications

• 5+ years in SaaS account management, enterprise experience.
• Proven ability to onboard, drive adoption and growth.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executives.
• Evolve onboarding strategy and drive adoption, engagement, growth.
• Act as voice of customer and share product roadmap.

Skills

SaaS account management

Enterprise experience

Job description

ServiceNow in the United States is seeking an experienced SaaS Account Manager to partner with initial customers, drive product value, and expand strategic relationships with executive sponsors.

You will own the onboarding experience, champion adoption and engagement, and act as the voice of the customer to inform the product roadmap. This role calls for enterprise experience, strong communication, and a collaborative mindset.