Strategic C-Suite Customer Success Leader

ServiceNow; United States; À distance; USD 166 000 - 290 000; Plein temps

Avantages offerts par ce poste

Health plans

401(k) Plan

Employee stock purchase plan

Flexible time away

Family leave programs

Résumé du poste

ServiceNow is seeking a Senior Customer Success Executive to own post-sale relationships with strategic accounts and drive retention and expansion through executive‑level guidance. You will partner with C‑suite stakeholders, align service delivery to business outcomes, and lead complex transformations across multi‑workstream programs.

You will mentor ServiceNow teams, mitigate risks, and ensure adoption and value realization of the platform, including AI-enabled workflows and governance

Qualifications

• Significant experience collaborating with senior IT and business leaders.
• 10+ years in client-facing roles with account management or transformation leadership.
• PMP certification preferred; project management experience required.
• Experience delivering executive-level consulting services and driving strategic outcomes.
• Ability to leverage AI to optimize workflows and inform decisions.

Responsabilités

• Lead high-complexity transformations across strategic customers.
• Identify professional services pipeline opportunities through road mapping and adoption analysis.
• Collaborate with Impact teams to create executive-ready narratives.
• Shape customer strategy with industry insights and thought leadership.
• Standardize delivery methods and ensure governance and quality standards.
• Mentor other Customer Success resources on transformation best practices.
• Support risk management to prevent churn and drive retention.

Connaissances

Executive liaison

Stakeholder management

Impact modeling

Risk management

AI in business processes

Formation

Bachelor’s degree in Business or IT

Outils

ServiceNow experience

CRM tools

Program governance frameworks

Description du poste

ServiceNow is seeking a Senior Customer Success Executive to own post-sale relationships with strategic accounts and drive retention and expansion through executive‑level guidance. You will partner with C‑suite stakeholders, align service delivery to business outcomes, and lead complex transformations across multi‑workstream programs.

You will mentor ServiceNow teams, mitigate risks, and ensure adoption and value realization of the platform, including AI-enabled workflows and governance