Strategic Customer Success Manager - Remote EST

Stadium; New York (NY); Hybrid; MXN 1,099,000 - 1,649,000; Full time

Benefits offered by this job

Fantastic company culture

Career mobility

Remote-first work environment

Job summary

Stadium is a remote-first company expanding its customer experience team. We are seeking a Customer Success Manager to own the end-to-end journey for your book of business, including onboarding, ongoing success, renewals, and expansions.

You will develop expert knowledge of the Stadium platform, guide customers to maximize value, and collaborate across teams to drive adoption and retention in a fast-paced environment. Fluency in professional English is required.

Qualifications

• 3+ years of relevant customer-facing experience (customer success, account management, or similar).
• Strong commercial acumen and judgment with ability to identify expansion opportunities.
• Ability to thrive in a dynamic, fast-paced environment.
• Solutions-oriented mindset with proactive problem-solving.
• Excellent written and verbal communication skills with attention to detail.

Responsibilities

• Own end-to-end customer journey for your book of business from sales handoff through onboarding, ongoing success, renewal, and expansion.
• Develop expert-level knowledge of the Stadium platform and features.
• Guide customers to maximize product value and drive adoption and retention.
• Collaborate with cross-functional teams to execute customer initiatives and goals.
• Proactively identify risk, drive adoption, and protect growth across accounts.
• Lead renewals and expansions with commercial judgment to prioritize opportunities.

Skills

Customer success

Account management

Commercial acumen

Communication skills

Problem solving

Team player

Job description

Stadium is a remote-first company expanding its customer experience team. We are seeking a Customer Success Manager to own the end-to-end journey for your book of business, including onboarding, ongoing success, renewals, and expansions.

You will develop expert knowledge of the Stadium platform, guide customers to maximize value, and collaborate across teams to drive adoption and retention in a fast-paced environment. Fluency in professional English is required.