Remote Customer Success Manager – Sports & Media

Storyteller; United States; Remote; USD 53,676 - 80,515; Full time

Job summary

Storyteller is seeking a Customer Success Manager to manage a portfolio of core accounts in the UK and Europe, focusing on sports organizations. This position requires a strong fit for someone early in their Customer Success career, with skills in building relationships with stakeholders and understanding of live sports and content calendars.

Responsibilities include driving adoption, maintaining account health, and identifying expansion opportunities. The role offers a chance to work closely with a variety of prominent organizations in the sports and media sectors.

Qualifications

• Experience in Customer Success, account management, or client services.
• Ability to build trust with customers.
• Strong ownership and follow-through skills.

Responsibilities

• Own and grow a portfolio of core UK & Europe accounts.
• Build and maintain strong relationships with stakeholders.
• Help customers effectively adopt Storyteller.

Skills

Customer Success experience

Understanding of sports and media environments

Organizational skills

Commercial awareness

Strong communication skills

Job description

Storyteller is seeking a Customer Success Manager to manage a portfolio of core accounts in the UK and Europe, focusing on sports organizations. This position requires a strong fit for someone early in their Customer Success career, with skills in building relationships with stakeholders and understanding of live sports and content calendars.

Responsibilities include driving adoption, maintaining account health, and identifying expansion opportunities. The role offers a chance to work closely with a variety of prominent organizations in the sports and media sectors.