AI-Driven Customer Success Manager for Cloud Solutions

SAP; Washington (District of Columbia); On-site; USD 78,000 - 180,700; Full time

Job summary

SAP is seeking a Customer Success Manager (CSM) as part of the SAP Next Gen – Academy for Customer Success. You will guide customers through their journey with SAP solutions, aiming to increase satisfaction, retention, renewals, references, and upsells for Cloud products.

You’ll participate in a 10‑month learn‑apply program with classroom and field phases, then transition to a direct customer‑facing CSM role in your market, with ongoing mentoring to accelerate growth.

Qualifications

• 2–3 years of experience supporting customers or in account management.
• Ability to deliver strategic guidance and drive customer success.
• Strong communication, problem-solving and collaboration skills.

Responsibilities

• Guide customers through their journey with SAP solutions and value realization.
• Collaborate across SAP functions to maximize customer health and renewals.
• Manage escalations to ensure satisfaction and business continuity.
• Support onboarding and enablement for the CSM program.

Skills

Customer support

Strategic guidance

Problem solving

Learning agility

AI fundamentals

Business acumen

English proficiency

Collaborative teamwork

Emotional intelligence

Adaptability

Job description

SAP is seeking a Customer Success Manager (CSM) as part of the SAP Next Gen – Academy for Customer Success. You will guide customers through their journey with SAP solutions, aiming to increase satisfaction, retention, renewals, references, and upsells for Cloud products.

You’ll participate in a 10‑month learn‑apply program with classroom and field phases, then transition to a direct customer‑facing CSM role in your market, with ongoing mentoring to accelerate growth.