Enterprise Customer Success Manager – NA (Flexible Hours)

Goodstack; Town of Delaware (NY); Hybride; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health Insurance

WFH budget

Budget for learning & development

Volunteer days

Birthday off

Résumé du poste

Goodstack is seeking a Customer Success Manager for North America to own post-launch relationships with enterprise customers, drive adoption and value realization, and manage renewals and upsells within the existing footprint. You will coordinate with Implementation, Solutions, and RevOps to ensure a seamless, one-team experience and sustained customer value.

You will work across teams to qualify whitespace for new products, maintain executive sponsor relationships, and keep renewal forecasts

Qualifications

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS.
• Proven ownership of renewals and commercial negotiations in enterprise environments.
• Strong track record driving adoption and value realization across complex stakeholder groups.
• Experience supporting high-touch enterprise programs with technical or operational complexity.
• Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales.
• Strong use of structured customer success frameworks (success plans, health scoring, QBRs).
• Evidence of progression and increasing responsibility in fast-growing environments.
• Based in Central or Western North America, with flexibility to travel regularly.

Responsabilités

• Own post-launch customer relationship as primary contact and maintain structured operating cadence.
• Drive adoption, engagement, and program performance.
• Manage requests, unblock friction, coordinate internal teams, and maintain customer confidence.
• Own renewals end-to-end including timeline, negotiations, and close.
• Deliver upsell growth by expanding product footprint and terms.
• Spot and qualify cross-sell opportunities and coordinate with Account Executive.
• Build executive sponsor relationships and align stakeholders to value.
• Maintain one coordinated Goodstack team and clear ownership.
• Keep account plans, renewal forecasts, and expansion signals up to date.
• Translate customer needs into feedback for Product and Solutions.

Connaissances

Customer Success

Renewals

Cross-functional teamwork

Negotiation

Communication

Organizational skills

Proactivity

Travel readiness

SaaS experience

Account management

Description du poste

Goodstack is seeking a Customer Success Manager for North America to own post-launch relationships with enterprise customers, drive adoption and value realization, and manage renewals and upsells within the existing footprint. You will coordinate with Implementation, Solutions, and RevOps to ensure a seamless, one-team experience and sustained customer value.

You will work across teams to qualify whitespace for new products, maintain executive sponsor relationships, and keep renewal forecasts