Strategic Customer Success Manager - Adoption & Growth

Next Chapter Technology, Inc.; United States; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Next Chapter Technology, Inc. is seeking a customer success professional to build trusted relationships across a defined portfolio and engage executive sponsors, program leadership, IT, and end users.

You will drive CaseWorks adoption through proactive outreach, customer education, and best-practice guidance, and lead retention efforts by identifying renewal risks and partnering with Sales on renewals and expansion opportunities aligned with customer needs.

Qualifications

• Build trusted relationships with a portfolio of customers across executive sponsors, program leadership, IT, and end users.
• Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.

Responsabilités

• Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.

Description du poste

Next Chapter Technology, Inc. is seeking a customer success professional to build trusted relationships across a defined portfolio and engage executive sponsors, program leadership, IT, and end users.

You will drive CaseWorks adoption through proactive outreach, customer education, and best-practice guidance, and lead retention efforts by identifying renewal risks and partnering with Sales on renewals and expansion opportunities aligned with customer needs.