Strategic Customer Success Manager: Growth & Renewals

Blinq Technologies Pty Ltd.; New York (NY); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

20 days annual leave

401(k) retirement plan

Healthcare plan

Job summary

Blinq is seeking a remote Customer Success/Account Manager to own a portfolio of business customers from onboarding through renewal and expansion. You will partner with Sales, Support, Product and Engineering to maximize adoption and revenue across teams, departments, and locations.

You will lead product sessions, manage relationships with stakeholders and drive renewal discussions with commercial judgment, while leveraging data to identify risks and opportunities.

Qualifications

• Experience in Customer Success or Account Management within B2B SaaS.
• Proven track record of improving adoption, retaining customers and growing existing accounts.
• Comfort leading renewal, pricing and expansion conversations with commercial judgment.

Responsibilities

• Lead onboarding and rollout planning for business customers.
• Run product knowledge sessions and webinars for administrators and teams.
• Build relationships with champions, budget owners and decision-makers.
• Use product usage data and customer conversations to identify adoption barriers and growth opportunities.
• Own renewals and coordinate plans to address churn or contraction risks.
• Grow accounts by expanding Blinq into additional teams and locations.
• Maintain clear account plans and renewal forecasts in our CRM.
• Collaborate with Support, Product and Engineering to resolve escalations.

Skills

Customer Success

Account Management

Renewals

Commercial Negotiation

Data Analysis

Tools

CRM (Salesforce)

Job description

Blinq is seeking a remote Customer Success/Account Manager to own a portfolio of business customers from onboarding through renewal and expansion. You will partner with Sales, Support, Product and Engineering to maximize adoption and revenue across teams, departments, and locations.

You will lead product sessions, manage relationships with stakeholders and drive renewal discussions with commercial judgment, while leveraging data to identify risks and opportunities.