Strategic Renewals & Customer Growth Manager

Brixio; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

BRIXIO is seeking a Customer Success & Renewals Manager to own renewals, retention and long-term health of managed services. This role focuses on converting completed projects into ongoing support and maintaining strong client relationships across Cloudflare subscriptions and BRIXIO contracts.

You will collaborate with Delivery, Sales, Finance and Operations to build scalable processes, governance and a clear renewal strategy for both enterprise and mid-sized accounts.

Qualifications

• 4+ years in Customer Success, Account Management, Service Delivery or similar commercial role in tech services.
• Experience owning renewals and retention with measurable commercial outcomes.
• Experience in MSP, managed security, SI, consultancy or SaaS with recurring revenue.

Responsibilities

• Own the renewals calendar across Cloudflare subscriptions and BRIXIO contracts.
• Lead renewal planning and proactive client conversations.
• Convert completed projects into ongoing support and managed services.
• Maintain an account-health dashboard using service performance and engagement data.
• Develop commercial proposals with Sales Director and operations teams.
• Establish governance rhythms and quarterly business reviews for key accounts.

Skills

Renewals ownership

Account health management

Cross-functional coordination

Sales collaboration

Contract & SLA literacy

Tools

Zoho CRM

BrixioOne

Job description

BRIXIO is seeking a Customer Success & Renewals Manager to own renewals, retention and long-term health of managed services. This role focuses on converting completed projects into ongoing support and maintaining strong client relationships across Cloudflare subscriptions and BRIXIO contracts.

You will collaborate with Delivery, Sales, Finance and Operations to build scalable processes, governance and a clear renewal strategy for both enterprise and mid-sized accounts.