Customer Success Manager

Production Partners Inc; Hartford (CT); Presencial; USD 102.000 - 151.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

Growth opportunities

Generous benefits

Descripción de la vacante

Production Partners Inc in Hartford, CT is seeking a Customer Success Manager who can read a quarter in trouble and walk in with a plan. Leverage 7+ years of experience to drive ownership, mentorship, and growth in a fast-paced environment.

You will coordinate launches, run discovery calls, qualify leads, and position the company for market success, with a transparent, no-apology approach. This role offers growth, mentorship, and generous benefits.

Formación

• Experience reading troubled quarters and creating plans.
• Strong written and spoken communication.
• Experience in customer success or sales support.
• Proven ability to manage multiple initiatives.

Responsabilidades

• Coordinate cross-functional launches with creative, product, and operations.
• Run discovery calls to uncover budget without asking for it.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Monitor competitor pricing in CT.
• Position the company against competitors with clear value propositions.

Conocimientos

Cross-functional collaboration

Discovery calls

Lead qualification

Active listening

Written communication

Adaptability

Herramientas

Salesforce Service Cloud

Five9

Descripción del empleo

The Customer Success Manager we want at Production Partners Inc can read a quarter in trouble and walk in with a plan, not an apology. Put your 7 years of experience to work in a $102,000 - $151,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Run discovery calls that uncover budget without asking for it
• Qualify inbound leads and route them through the sales funnel efficiently
• Keep a finger on competitor pricing across CT
• Pitch Production Partners Inc at $102,000 - $151,000 value without apologizing for the price
• Position Production Partners Inc against competitors with clear, differentiated value props

What You'll Bring

• Written communication clear enough to survive a forwarded email chain
• Comfort working in a fast-paced, delightfully-weird environment
• Real Prioritization chops, plus the Adaptability curiosity to keep growing
• Practical Adaptability skills sharpened in a part-time setting
• Solid Active Listening grounding, plus Five9 you can pick up on the fly
• The integrity to flag your own mistakes first
• Proven aptitude for Active Listening, ideally near Hartford, CT

Production Partners Inc is an unpretentious Hartford, CT firm where Coaching isn't a department but the entire reason the lights stay on. Growth budgets at Production Partners Inc are generous because a sharper Salesforce Service Cloud you means a stronger team.

Combine $102,000 - $151,000 with growth, generous benefits, and a mentor, and you have the reason people stay at Production Partners Inc for years.

New applicants this week join a hiring cycle that is already in motion.