Strategic Customer Success Manager – Gov Finance

DebtBook; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries plus equity

Comprehensive health, dental, and vision insurance

401(k) with employer match

Generous leave policies

Professional development opportunities

Job summary

A leading fintech company is seeking a Senior Customer Success Manager in Charlotte, NC. Ideal candidates will have 4+ years of experience and a background in accounting or finance. This role involves managing relationships with government clients to ensure the smooth implementation and ongoing use of the company's software. Applicants should possess strong communication skills and be passionate about customer success. Benefits include competitive salaries and comprehensive health insurance.

Qualifications

• 1-2 years of experience in a public finance-related role.
• 4+ years of relevant experience.
• Strong communication skills to reach out to customers.

Responsibilities

• Manage a book of business primarily with governmental customers.
• Ensure a seamless implementation experience for customers.
• Engage customers to promote adoption and utilization of products.

Skills

Consultative skills

Communication

Project management

Customer engagement

Microsoft Excel proficiency

Education

Accounting or finance background

Job description

A leading fintech company is seeking a Senior Customer Success Manager in Charlotte, NC. Ideal candidates will have 4+ years of experience and a background in accounting or finance. This role involves managing relationships with government clients to ensure the smooth implementation and ongoing use of the company's software. Applicants should possess strong communication skills and be passionate about customer success. Benefits include competitive salaries and comprehensive health insurance.