Strategic Customer Success Manager—Frontline Support Teams

Thrive Global; Northern (KY); Hybrid; USD 96,000 - 118,000; Full time

Benefits offered by this job

Thrive Time

Health & financial benefits

401(k) match

Generous paid time-off

Job summary

Thrive is seeking a Customer Success Manager to own a portfolio of named Thrive For Support Teams accounts from launch through renewal. You will manage implementations, drive adoption, report on progress, and build strong relationships with key stakeholders.

You will collaborate across Product, Engineering, Data, and Sales to ensure on-time delivery, track outcomes, and lead business reviews that demonstrate value and support renewals and growth.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years in customer success or account management, ideally including SaaS.
• Experience owning named accounts within SaaS/health tech/enterprise services.
• Experience carrying or contributing to renewal or growth targets.
• Strong executive communication and presentation skills, including leading business reviews.
• Ability to manage multiple client workstreams with competing deadlines.
• Proficiency in Excel or Google Sheets and data interpretation.
• Ability to learn technical products and implementation quickly; onboarding provided.

Responsibilities

• Own a portfolio of client relationships and serve as day-to-day point of contact.
• Lead implementation and integration from start to finish with cross-functional coordination.
• Drive ongoing client workstreams with clear action plans and risk management.
• Measure engagement, adoption, and outcomes and translate into insights.
• Lead strategic business reviews connecting wellbeing and program insights to value.
• Drive retention and growth through account strategies and renewal conversations.
• Champion client feedback internally to inform product and roadmap.

Skills

Customer success

Account management

Renewal targets

Executive communication

Project management

Data interpretation

Cross-functional collaboration

Time management

SaaS knowledge

Relationship ownership

Education

Bachelor’s degree or equivalent

Tools

Excel

Google Sheets

Job description

Thrive is seeking a Customer Success Manager to own a portfolio of named Thrive For Support Teams accounts from launch through renewal. You will manage implementations, drive adoption, report on progress, and build strong relationships with key stakeholders.

You will collaborate across Product, Engineering, Data, and Sales to ensure on-time delivery, track outcomes, and lead business reviews that demonstrate value and support renewals and growth.