Customer Success Specialist

Thrive; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Thrive Inventory is seeking a Customer Success Specialist to help customers onboard, adopt, and thrive with our inventory, purchasing, and analytics platform. You’ll guide customers via email, chat, phone, and virtual meetings to ensure success at every stage of their journey.

You will build relationships, educate users on features and best practices, troubleshoot issues, and relay feedback to Product and Engineering to maximize value and retention.

Qualifications

• 2+ years of SaaS B2B experience.
• Excellent written and verbal communication.
• A passion for helping customers succeed.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
• Build strong relationships with customers and become a trusted product expert.
• Guide customers through onboarding and adoption of Thrive Inventory.
• Troubleshoot product questions and work with internal teams to resolve customer issues.
• Educate customers on features, best practices, and workflows to help them achieve their business goals.
• Proactively identify opportunities to improve customer engagement, adoption, and retention.
• Monitor customer health and provide strategic recommendations to maximize product value.
• Advocate for customers by sharing feedback with our Product and Engineering teams.
• Maintain detailed customer records and follow up to ensure successful issue resolution.
• Contribute to our Help Center and internal documentation as needed.

Skills

SaaS experience

Customer success

Communication skills

Problem solving

Tools

CRM software

Live chat tools

Job description

At Thrive Inventory, our mission is simple:help businesses thrive.

We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, data-driven decisions. From purchasing and receiving products to inventory control, forecasting, sales reporting, and business insights, our platform helps customers save time, reduce costs, and grow with confidence.

Our customers span a wide variety of industries, including retail stores, restaurants, breweries, wineries, liquor stores, smoke shops, salons, boutiques, vacation resorts, and many other businesses that rely on accurate inventory and actionable reporting.

About the Role:

Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory. We believe great customer success is about building relationships, solving problems, and empowering businesses to succeed.

As aCustomer Success Specialist, you'll serve as a trusted advisor and product expert, guiding customers through onboarding, answering questions, resolving issues, providing product education, and identifying opportunities to help customers maximize the value of their Thrive subscription. You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey.

What You'll Do

• Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
• Build strong relationships with customers and become a trusted product expert.
• Guide customers through onboarding and adoption of Thrive Inventory.
• Troubleshoot product questions and work with internal teams to resolve customer issues.
• Educate customers on features, best practices, and workflows to help them achieve their business goals.
• Proactively identify opportunities to improve customer engagement, adoption, and retention.
• Monitor customer health and provide strategic recommendations to maximize product value.
• Advocate for customers by sharing feedback with our Product and Engineering teams.
• Maintain detailed customer records and follow up to ensure successful issue resolution.
• Contribute to our Help Center and internal documentation as needed.

Qualifications

• 2+ Years of SaaS B2B experience
• Excellent written and verbal communication skills.
• A passion for helping customers succeed.
• Strong problem-solving and critical-thinking abilities.