Strategic Client Success Leader

ThrivePass

Northern (KY)

Hybrid

USD 65,000 - 95,000

Full time

2 days ago

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Job summary

ThrivePass is seeking a Relationship Manager to own the end-to-end client experience, driving retention, engagement, and long-term value. You will partner with cross-functional teams to deliver consistent, high-quality outcomes and lead structured client interactions such as QBRs and renewals.

The role requires 3–5 years in relationship management, strong CRM proficiency, and the ability to translate client needs into actionable solutions.

Qualifications

Bachelor’s degree or equivalent experience.
3-5 years in relationship/account management.
Proven ability to manage client relationships that drive retention outcomes.
Strong cross-functional coordination and execution skills.
Proficiency using CRM tools to manage and track client activity.
Ability to translate client needs to actionable solutions.

Responsibilities

Own the end-to-end client experience to drive retention, engagement and long-term value.
Collaborate with cross-functional teams to deliver high-quality client outcomes.
Lead structured client interactions such as QBRs, renewals and lifecycle events.
Align programs to client goals and drive product adoption and expansion opportunities.
Maintain visibility into client activity, goals, and risks in CRM.
Identify efficiencies and improvement opportunities for clients and internal processes.
Translate client insights into product and service improvements.