Remote Client Success & Delivery Lead

Thrive; Holland (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Thrive is seeking a Client Delivery Manager to lead strategic relationships with assigned accounts, ensuring clients realize value from services while managing contract P&L and identifying growth opportunities. The role blends ITIL/ITSM expertise with strong business sense and a passion for customer success.

This remote/hybrid role involves travel to client sites and close collaboration with Thrive resources to optimize product adoption and renewals, with a focus on measurable outcomes and

Qualifications

• 5+ years of digital CDM experience (Managed Services a plus).
• Strong business acumen with P&L awareness.
• ITIL/ITSM, Lean Six Sigma, and related certifications.

Responsibilities

• Build strategic relationships with key client stakeholders and identify growth opportunities.
• Drive value realization and ensure clients obtain full value from contracted services.
• Lead onboarding, enablement, and customer advocacy initiatives.

Skills

Customer relationship management

Business operations

Change management

Process improvement

Project management

Risk management

Education

Bachelor's degree or related field

Tools

ServiceNow Platform

CustomerGauge

Job description

Thrive is seeking a Client Delivery Manager to lead strategic relationships with assigned accounts, ensuring clients realize value from services while managing contract P&L and identifying growth opportunities. The role blends ITIL/ITSM expertise with strong business sense and a passion for customer success.

This remote/hybrid role involves travel to client sites and close collaboration with Thrive resources to optimize product adoption and renewals, with a focus on measurable outcomes and