Strategic Customer Success Specialist

Thrive; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Thrive Inventory is seeking a Customer Success Specialist to help customers onboard, adopt, and thrive with our inventory, purchasing, and analytics platform. You’ll guide customers via email, chat, phone, and virtual meetings to ensure success at every stage of their journey.

You will build relationships, educate users on features and best practices, troubleshoot issues, and relay feedback to Product and Engineering to maximize value and retention.

Qualifications

• 2+ years of SaaS B2B experience.
• Excellent written and verbal communication.
• A passion for helping customers succeed.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Deliver exceptional customer support through phone, email, live chat, and virtual meetings.
• Build strong relationships with customers and become a trusted product expert.
• Guide customers through onboarding and adoption of Thrive Inventory.
• Troubleshoot product questions and work with internal teams to resolve customer issues.
• Educate customers on features, best practices, and workflows to help them achieve their business goals.
• Proactively identify opportunities to improve customer engagement, adoption, and retention.
• Monitor customer health and provide strategic recommendations to maximize product value.
• Advocate for customers by sharing feedback with our Product and Engineering teams.
• Maintain detailed customer records and follow up to ensure successful issue resolution.
• Contribute to our Help Center and internal documentation as needed.

Skills

SaaS experience

Customer success

Communication skills

Problem solving

Tools

CRM software

Live chat tools

Job description

Thrive Inventory is seeking a Customer Success Specialist to help customers onboard, adopt, and thrive with our inventory, purchasing, and analytics platform. You’ll guide customers via email, chat, phone, and virtual meetings to ensure success at every stage of their journey.

You will build relationships, educate users on features and best practices, troubleshoot issues, and relay feedback to Product and Engineering to maximize value and retention.