Strategic AdTech Customer Success Manager

fullthrottle.ai®; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

fullthrottle.ai is seeking a Customer Success Manager to own a portfolio of advertiser accounts, driving retention, revenue growth, and strategic partnerships on our privacy‑compliant, first‑party data platform.

You will be the primary client contact, translating marketing objectives into measurable outcomes, leading campaigns, reporting on KPIs, and collaborating with Sales, Platform Success, and Product to ensure ongoing success and expansion.

Qualifications

• 4+ years of relevant experience in account management, campaign strategy, or execution within the programmatic, adtech, or marketing technology space.
• At least 2 years of direct client-facing experience managing relationships and driving outcomes.
• Proven ability to grow accounts through strong client relationships and strategic solutions.
• Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals.
• Outstanding written and verbal communication skills with cross-team collaboration.

Responsibilities

• Own and grow advertiser accounts, driving retention, expansion, and measurable impact.
• Lead strategic client conversations to uncover growth opportunities and upsells.
• Identify revenue opportunities and drive incremental business within existing accounts.
• Design and execute campaign strategies, advising on targeting and first-party data.
• Provide regular reporting on goals, delivering strategic optimizations to KPIs.
• Become an expert on the platform to help clients improve campaigns.
• Deliver training on new features and use cases.
• Partner with Sales, Platform Success, and Product to onboard new customers.
• Ensure client outcomes, satisfaction, and retention.
• Participate in in-person and virtual client engagements and QBRs.

Job description

fullthrottle.ai is seeking a Customer Success Manager to own a portfolio of advertiser accounts, driving retention, revenue growth, and strategic partnerships on our privacy‑compliant, first‑party data platform.

You will be the primary client contact, translating marketing objectives into measurable outcomes, leading campaigns, reporting on KPIs, and collaborating with Sales, Platform Success, and Product to ensure ongoing success and expansion.