Customer Success Manager

FULLTHROTTLE; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

fullthrottle.ai is seeking a Customer Success Manager to own a portfolio of advertiser accounts and translate marketing objectives into measurable outcomes on our privacy-focused platform.

You will drive retention, expansion, and revenue by leading strategic conversations, delivering optimization strategies, and providing ongoing education on platform updates and use cases to clients and cross-functional teams.

Qualifications

• 4+ years in account management or campaign strategy within adtech.
• 2+ years direct client-facing experience managing relationships and outcomes.
• Proven track record of growing accounts through relationships and strategic solutions.
• Ability to identify revenue opportunities and drive incremental growth.
• Deep understanding of RTB, DSPs, and programmatic advertising fundamentals.
• Ability to simplify technical concepts for non-technical audiences.
• Strong analytical and problem-solving abilities with troubleshooting and optimization.
• Excellent organizational skills and ability to meet deadlines in fast-paced env.
• Proven success delivering service excellence with measurable outcomes.
• Excellent written and verbal communication; build trust across teams.

Responsibilities

• Own and grow a roster of advertiser accounts across line of business, driving retention, expansion, and measurable business impact.
• Lead strategic client conversations to uncover growth opportunities and upsells.
• Demonstrate strong commercial acumen by identifying expansion opportunities and driving revenue.
• Design and execute campaign strategies in the fullthrottle.ai platform for audience targeting and optimization.
• Provide regular reporting on campaign goals and deliver strategic solutions to meet KPIs.
• Become an expert on the platform and advise on best practices for using first-party data.
• Provide ongoing training to clients on new features and use cases.
• Collaborate with Product and Platform Success to influence roadmap.
• Work with Sales, Platform Success, Product to onboard customers and identify expansion.
• Take accountability for client outcomes and ensure satisfaction and retention.
• Participate in client engagements including QBRs, trainings, and strategic planning.

Skills

Programmatic advertising

Account management

Client relationships

Upselling

Data analysis

Cross-functional collaboration

Job description

About the role

As a Customer Success Manager at fullthrottle.ai, you will own a portfolio of accounts, driving retention, revenue growth, and strategic partnership. You will be the primary point of contact for your clients, translating their marketing objectives into measurable outcomes on our platform. This role combines hands-on account management with strategic advisory, ensuring clients maximize the value of our privacy-compliant, first-party data solutions.

What you'll do

• Own and grow a roster of advertiser accounts across assigned line of business, driving retention, expansion, and measurable business impact
• Lead strategic client conversations to uncover growth opportunities, drive upsells, and identify gaps in service delivery or platform utilization
• Demonstrate strong commercial acumen by identifying expansion opportunities, pitching new solutions, and driving incremental revenue within existing accounts
• Design and execute campaign strategies within the fullthrottle.ai platform, providing expertise on audience targeting, first-party data, and performance optimization
• Ensure client campaigns are successful by providing regular reporting on campaign goals, delivering strategic solutions and optimizations to meet identified KPIs
• Become an expert on the fullthrottle.ai platform and best practices, offering insights to clients on how to improve campaigns and leverage first-party data capabilities
• Provide continual training and education to clients on new features, platform updates, and emerging use cases
• Work with Product and Platform Success teams to identify client needs and influence product roadmap decisions
• Partner with cross-functional teams (Sales, Platform Success, Product) to rapidly onboard new customers and identify expansion opportunities
• Take accountability for client outcomes, ensuring satisfaction, retention, and achievement of performance targets
• Adopt a proactive, hands-on approach in solving client challenges, troubleshooting issues, and ensuring seamless execution
• Participate in in-person and virtual client engagements including presentations, Quarterly Business Reviews, training sessions, and strategic planning

Qualifications

You are a relationship builder and strategic problem solver who thrives in a fast-paced, collaborative environment. You have deep expertise in programmatic advertising and understand how to translate platform capabilities into client success. You are proactive, curious, and driven by integrity and empathy.

• 4+ years of relevant experience in account management, campaign strategy, or execution within the programmatic, adtech, or marketing technology space
• At least 2 years of direct client-facing experience managing relationships and driving outcomes
• Proven track record of growing accounts through strong client relationships, understanding their objectives, and recommending strategic solutions
• Demonstrated ability to identify revenue opportunities within existing accounts, pitch new solutions persuasively, and drive incremental business growth
• Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals
• Strong ability to simplify and communicate technical concepts with confidence, translating platform capabilities for non-technical audiences
• Outstanding analytical and problem-solving abilities, with the ability to troubleshoot issues and optimize performance
• Excellent organizational skills, time management, and ability to prioritize and meet deadlines in a fast-paced environment
• Proven success in managing client relationships and delivering service excellence with measurable outcomes
• Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
• Proactive, collaborative mindset with a genuine passion for digital advertising and emerging technologies