Strategic Customer Success Manager – FinTech SaaS

LSEG; King (WV); On-site; USD 95,000 - 150,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks a Customer Success Manager to lead strategic engagements with top financial institutions, driving adoption, measurable outcomes, and expanded use of PRS products.

You will partner with Sales, Product, and Market Development to map customer value, manage risk, and deliver executive-level support. Travel to client sites will be required as needed.

Qualifications

• 5+ years of commercial experience in B2B customer success or related roles.
• Knowledge of financial content and the financial services industry.

Responsibilities

• Define business outcomes and success plans with customers, tracking milestones, risks and success metrics.
• Educate customers on how to use LSEG enterprise platforms and technologies for their use-case needs.
• Monitor usage, account health, and growth opportunities to create actionable insights and value plans.
• Identify organic expansion opportunities (up-sell/cross-sell) with partners.
• Ensure customers derive maximum ROI from LSEG services and licenses; mitigate risks and support retention.
• Build strong relationships with decision makers and users to influence adoption.

Skills

B2B customer success

Financial content knowledge

Technical stakeholder engagement

Pricing and reference data domain

Data governance and quality

AI tools awareness

Customer discovery & requirements

Travel onsite

Executive communication

Project management

BA/BS degree

Education

BA/BS degree

Job description

London Stock Exchange Group (LSEG) seeks a Customer Success Manager to lead strategic engagements with top financial institutions, driving adoption, measurable outcomes, and expanded use of PRS products.

You will partner with Sales, Product, and Market Development to map customer value, manage risk, and deliver executive-level support. Travel to client sites will be required as needed.