Strategic Customer Success Manager - Financial Services

Glen Birch Group; Jackson (TN); On-site; USD 99,000 - 113,000; Full time

Job summary

Glen Birch Group in Austin, TX is seeking a dedicated Customer Success Manager. In this full-time role, you will partner with clients to maximize value from our services, design and execute customer success strategies, and monitor satisfaction to drive retention and expansion.

The ideal candidate has 3+ years in customer success, strong communication and interpersonal skills, and a bachelor’s degree (preferred).

Qualifications

• 3+ years of experience in customer success.
• Bachelor's degree preferred.
• Proven ability to develop and implement customer success strategies.

Responsibilities

• Create and execute customer success strategies to maximize client value.
• Track client satisfaction and proactively support retention and expansion.
• Coordinate with cross-functional teams to deliver high-quality results on time.
• Manage projects and ensure timely delivery.

Skills

Customer success

Strategic thinking

Communication

Interpersonal skills

Project coordination

Education

Bachelor's degree

Tools

CRM software

Job description

Glen Birch Group in Austin, TX is seeking a dedicated Customer Success Manager. In this full-time role, you will partner with clients to maximize value from our services, design and execute customer success strategies, and monitor satisfaction to drive retention and expansion.

The ideal candidate has 3+ years in customer success, strong communication and interpersonal skills, and a bachelor’s degree (preferred).