Customer Success Manager

Glen Birch Group; Jackson (TN); On-site; USD 99,000 - 113,000; Full time

Job summary

Glen Birch Group in Austin, TX is seeking a dedicated Customer Success Manager. In this full-time role, you will partner with clients to maximize value from our services, design and execute customer success strategies, and monitor satisfaction to drive retention and expansion.

The ideal candidate has 3+ years in customer success, strong communication and interpersonal skills, and a bachelor’s degree (preferred).

Qualifications

• 3+ years of experience in customer success.
• Bachelor's degree preferred.
• Proven ability to develop and implement customer success strategies.

Responsibilities

• Create and execute customer success strategies to maximize client value.
• Track client satisfaction and proactively support retention and expansion.
• Coordinate with cross-functional teams to deliver high-quality results on time.
• Manage projects and ensure timely delivery.

Skills

Customer success

Strategic thinking

Communication

Interpersonal skills

Project coordination

Education

Bachelor's degree

Tools

CRM software

Job description

Glen Birch Group, a prominent player in the financial services sector, is currently seeking a dedicated Customer Success Manager in Austin, TX. This full-time position offers an attractive compensation package and a fulfilling opportunity to significantly impact our clients' success.

As a Customer Success Manager, you will be the backbone of our operations, collaborating closely with our clients to ensure they maximize the value of our services. Your primary tasks will involve creating and executing customer success strategies, tracking client satisfaction, and offering proactive support to boost client retention and expansion.

You will be an integral part of a dynamic team in the lively city of Austin, TX, where teamwork and creativity are essential to our success. Our office is a lively hub, fostering a vibrant and collaborative work environment.

In this role, you can expect a salary range of $99,000 to $113,064 per year. Additional benefits are not specified.

To thrive in this position, you should have a proven history in customer success, with a thorough understanding of our industry. You should be a strategic thinker, with excellent communication and interpersonal abilities, and a strong desire to assist clients in achieving success. A bachelor's degree in a related field is preferred.

Successful candidates will be required to pass a background check and provide proof of their eligibility to work in the country. The workplace is a modern office environment with open spaces, individual workstations, and collaborative areas. The position offers a attractive compensation, comprehensive benefits package, and opportunities for professional growth and development. Candidates should have a bachelor's degree in a relevant field, at least three years of experience in the industry, and proficiency in industry-standard software tools. The role involves managing projects, coordinating with cross-functional teams, and delivering high-quality results on time.

Developing and implementing customer success strategies, monitoring client satisfaction, providing proactive support to enhance client retention and growthProven track record in customer success, deep understanding of the financial services industry, strategic thinking, excellent communication and interpersonal skills, bachelor's degree in a related field preferred