Strategic Customer Success Manager-Executive Partner

SimScale; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

SimScale is seeking a Strategic Customer Success Manager to lead a dedicated cohort of customers. This role drives the post-sales lifecycle, ensuring SimScale is a key driver of customers' product development success. Candidates must have 5+ years in a SaaS technical customer-facing role, a Bachelor's degree in Engineering, and strong commercial acumen. Join a diverse team where Customer Success fuels growth and innovation in the CAE industry.

Qualifications

• 5+ years in a high‑growth SaaS environment, in a technical customer-facing role.
• Direct experience or understanding of CFD, FEA, or Thermal Analysis.
• Proven track record of managing renewals and expansions.

Responsibilities

• Act as a trusted advisor aligning capabilities with strategic goals.
• Own the commercial health of the customer cohort.
• Lead Strategic Business Reviews focusing on ROI and value realization.
• Identify 'at-risk' accounts and execute recovery strategies.
• Serve as the 'Voice of the Customer' internally.
• Leverage automation and best practices to manage the portfolio.

Skills

Customer-facing role experience

Commercial acumen

Executive presence

Strategic mindset

Collaboration

Education

Bachelor's degree in Engineering

Tools

Salesforce

HubSpot

Job description

SimScale is seeking a Strategic Customer Success Manager to lead a dedicated cohort of customers. This role drives the post-sales lifecycle, ensuring SimScale is a key driver of customers' product development success. Candidates must have 5+ years in a SaaS technical customer-facing role, a Bachelor's degree in Engineering, and strong commercial acumen. Join a diverse team where Customer Success fuels growth and innovation in the CAE industry.