Customer Success Manager (m/f/d)

Jedox; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading software firm is seeking a Customer Success Manager to engage with clients and ensure their success with the company's solutions. You will manage a portfolio of enterprise customers, driving adoption and strategic engagement. The ideal candidate will have 5–7 years of experience in Customer Success or a related field, along with strong communication and stakeholder management skills. This full-time position is based in Boston, MA, offering a salary range of $110,000–$130,000 per year.

Qualifications

• 5–7 years of experience in Customer Success, Consulting, or Account Management within a SaaS organization.
• Ability to drive retention, expansion, and adoption of SaaS solutions.
• Strong storytelling skills for customer transformation narratives.

Responsibilities

• Act as primary point of contact throughout the customer lifecycle.
• Own a portfolio of customers and drive product adoption.
• Develop Customer Success Plans aligned with business objectives.

Skills

Customer engagement

Stakeholder management

Project management

Communication

Change management

Education

Degree in Business, Economics, Computer Science or related field

Job description

Customer Success Manager (m/f/d) – Jedox

Join to apply for the Customer Success Manager role at Jedox.

Overview

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data‑driven decision‑making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading‑edge technology to outperform digital transformation and provide tangible customer value.

What You Love

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross‑functional teams.
• You thrive in fast‑paced environments with shifting priorities.
• Ensuring customer success and satisfaction is your top priority.
• Acting as a trusted advisor and key contact for our customers.

In this Role, You Will

• Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
• Own a portfolio of enterprise customers, driving retention, adoption and expansion of Jedox solutions through strategic, value‑focused engagement.
• Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes and transformation roadmap.
• Lead customer‑facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
• Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting and performance management strategies across their organization.
• Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi‑solution adoption.
• Proactively monitor product usage and adoption, identify risks or optimization opportunities and take action to ensure measurable value realization.
• Coordinate cross‑functionally with Sales, Product, Support and Partners to resolve issues, ensure seamless delivery and elevate the overall customer experience.

Your Profile

• 5–7 years of experience in Customer Success, Consulting, Account Management or Presales within a SaaS organization.
• Proven ability to drive retention, expansion and strong adoption of SaaS solutions.
• Able to understand modeling, planning and forecasting concepts and translate them into clear business value.
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
• Excellent communication and stakeholder management skills with strong executive presence.
• Comfortable working cross‑functionally with Sales, Product, Support and Services.
• Customer‑first, proactive and solution‑oriented, with strong project and change‑management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred.
• A degree in Business, Economics, Computer Science or a related field.

Join Our Team

Are you ready to take on a new challenge? If your answer is yes, apply today to join our fun and fast‑growing team! We look forward to receiving your application.

About Us

Jedox is a leading software solution that enables business planning, budgeting and forecasting for finance, sales and other business functions. With constant innovation, we are a leader in the Enterprise Performance Management (EPM) sector and help customers achieve #Superplännen – that exhilarating feeling when an organization performs how it envisioned it.

Job Details

• Location: Boston, MA
• Seniority Level: Mid‑Senior level
• Employment Type: Full‑time
• Job Function: Customer Service
• Industries: Software Development
• Salary: $110,000–$130,000 per year

Equal Employment Opportunity Statement

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation or any other status protected by the laws and regulations in the geographic locations in which we operate.