Strategic Customer Success Manager – Enterprise Life Sciences

Zifo; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Vacation

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Zifo seeks a Customer Success Manager to join our commercial team. You will conduct account mining activities with Enterprise Pharmaceutical/Biotech/Life science clients and drive proactive account management to maintain revenue streams and grow the pipeline.

You will collaborate with Customer Success, Delivery, and other internal teams, manage engagement from mining to execution, and champion responses to RFPs while delivering measurable ROI to customers.

Qualifications

• 2+ years in Customer Success/Account Management at a software/services company or 3+ years in Life Sciences consulting.
• Strong project management, written and verbal communication, and presentation skills.
• Detail oriented with ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Partner with Customer Success and Delivery to kick off engagement with new Customers.
• Understand and deliver customer expectations and ROI for Zifo.
• Lead engagement across internal teams and ensure smooth project transitions to execution.

Skills

Customer Success

Account Management

Project Management

Communication

Presentation Skills

Relationship Building

Job description

Zifo seeks a Customer Success Manager to join our commercial team. You will conduct account mining activities with Enterprise Pharmaceutical/Biotech/Life science clients and drive proactive account management to maintain revenue streams and grow the pipeline.

You will collaborate with Customer Success, Delivery, and other internal teams, manage engagement from mining to execution, and champion responses to RFPs while delivering measurable ROI to customers.