Senior Life Sciences Customer Success Leader – Strategic Growth

DocMatter Inc.; Oregon; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Series A equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

PTO and company holidays

Wellness stipend

Job summary

DocMatter Inc. is seeking a commercially minded, healthcare-experienced operator to own account strategy for top-tier life sciences customers. You will drive retention and expansion for six-figure ARR accounts and partner with Sales for cross-sell opportunities.

In the first months you will map key stakeholders, build engagement plans, and identify expansion opportunities. You will collaborate with Product, Clinical Engagement, Sales, and Medical Affairs to ensure customer success and measurable

Qualifications

• 5+ years in Customer Success, Account Management, or Strategic Partnerships within healthcare SaaS or life sciences industries.
• Deep understanding of life sciences workflows and operating models across Medical Affairs, Commercial, Clinical Operations, or related functions.
• Proven ability to own strategic enterprise accounts and map complex stakeholder ecosystems.

Responsibilities

• Stakeholder Relationship Management with top-tier life science companies.
• Strategic Account Planning to align objectives with DocMatter capabilities.
• Value Realization through onboarding, enablement, and engagement strategies.
• Upsell & Growth Strategy to identify expansion opportunities within accounts.
• Cross-Functional Collaboration with Product, Clinical Engagement, Sales and Medical Affairs.
• Risk Mitigation to protect retention and satisfaction.

Skills

Stakeholder management

Strategic account planning

Value realization

Upsell & growth strategy

Cross-functional collaboration

Executive communication

Job description

DocMatter Inc. is seeking a commercially minded, healthcare-experienced operator to own account strategy for top-tier life sciences customers. You will drive retention and expansion for six-figure ARR accounts and partner with Sales for cross-sell opportunities.

In the first months you will map key stakeholders, build engagement plans, and identify expansion opportunities. You will collaborate with Product, Clinical Engagement, Sales, and Medical Affairs to ensure customer success and measurable