Strategic Customer Success Manager – Enterprise Growth

Evlo AI; Dallas (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Evlo AI in Dallas is seeking a Customer Success Manager to own post-sale relationships with mid-market and enterprise customers. You will guide onboarding, adoption, and renewal cycles, driving product usage, health scores, and net revenue retention.

You will translate customer goals into measurable product outcomes, surface expansion opportunities to sales, and voice customer needs to product and engineering. This role sits at the intersection of value delivery and revenue growth.

Qualifications

• 3–6 years in customer success or account management at a B2B SaaS company.
• History of managing renewals and achieving NRR/GRR targets.
• Strong data fluency with usage dashboards and ROI storytelling for executives.
• Hands-on experience collaborating across product, sales, and support.

Responsibilities

• Own a portfolio of 30–50 accounts from onboarding to renewal and expansion.
• Lead structured business reviews with executives, presenting usage data and ROI.
• Monitor product usage, health scores, and sentiment signals to mitigate churn.
• Build account plans tied to business outcomes with expansion targets.
• Coordinate escalations across support, product, and engineering.
• Identify upsell/cross-sell opportunities with account executives.
• Document workflows and account intelligence in Salesforce for forecasting.

Skills

Customer success

Account management

Data analysis

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Evlo AI in Dallas is seeking a Customer Success Manager to own post-sale relationships with mid-market and enterprise customers. You will guide onboarding, adoption, and renewal cycles, driving product usage, health scores, and net revenue retention.

You will translate customer goals into measurable product outcomes, surface expansion opportunities to sales, and voice customer needs to product and engineering. This role sits at the intersection of value delivery and revenue growth.