Strategic Customer Success Manager | SaaS Procurement

ZipHQ, Inc.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budget

Job summary

ZipHQ, Inc. is seeking a Customer Success Manager in New York, NY, responsible for managing a rapidly growing customer base across various industries. You’ll work directly with engineering and product teams while advising clients on transforming their B2B purchasing processes.

The ideal candidate has over 5 years of experience in customer success and is proficient in procurement technologies. The role offers a salary range of $100,000-$140,000 OTE and comprehensive benefits.

Qualifications

• 5+ years relevant work experience in customer success or account management.
• Background in procurement or familiarity with procurement technologies.
• Excellent interpersonal skills and trust-building with customers.

Responsibilities

• Define customer business outcomes and partner to deliver those outcomes.
• Act as a trusted procurement advisor to customers.
• Manage customer health based on data-driven metrics.

Skills

B2B SaaS experience

Interpersonal skills

Project management

Creative problem solving

Education

5+ years of customer success experience

MBA or experience in a consulting firm

Tools

ERP systems (Netsuite, Coupa)

Workflow management tools (JIRA, ServiceNow)

Job description

ZipHQ, Inc. is seeking a Customer Success Manager in New York, NY, responsible for managing a rapidly growing customer base across various industries. You’ll work directly with engineering and product teams while advising clients on transforming their B2B purchasing processes.

The ideal candidate has over 5 years of experience in customer success and is proficient in procurement technologies. The role offers a salary range of $100,000-$140,000 OTE and comprehensive benefits.