Senior Enterprise Customer Success Manager

Zip; San Francisco (CA); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners

Commuter benefit

Team building events

Flexible PTO

Apple equipment

401k plan

Job summary

Zip is seeking a Senior Customer Success Manager to oversee a growing enterprise customer base. You’ll collaborate with sales, implementation, engineering, and product teams, advising clients on B2B purchasing for maximum efficiency.

The ideal candidate will possess substantial experience in customer success roles and be a proactive problem solver with excellent communication skills. Perks include full health coverage, flexible PTO, and start-up equity.

Qualifications

• 8+ years in customer success or technical account management.
• 1+ year in an implementation role.
• Strong project management skills for a dynamic portfolio.
• Proven ability to establish rapport with customers.

Responsibilities

• Help customers drive procurement success on the Zip platform.
• Act as a trusted advisor and continuously educate customers.
• Manage customer engagement and focus on satisfaction.
• Collaborate with product and engineering teams for solutions.

Skills

B2B SaaS experience

Project management

Customer-facing communication

Creative problem solving

Interpersonal skills

Tools

ERP systems (Netsuite, Coupa)

HRIS (Workday)

Workflow management tools (JIRA, ServiceNow)

Job description

Zip is seeking a Senior Customer Success Manager to oversee a growing enterprise customer base. You’ll collaborate with sales, implementation, engineering, and product teams, advising clients on B2B purchasing for maximum efficiency.

The ideal candidate will possess substantial experience in customer success roles and be a proactive problem solver with excellent communication skills. Perks include full health coverage, flexible PTO, and start-up equity.