Senior CSM - Enterprise Procurement & AI Platform

RiseMe; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Health, vision & dental

Team building events

Flexible PTO

Equipment budget

401k plan

Job summary

Zip is seeking a Senior Customer Success Manager to oversee a growing portfolio across industries, advising on how to transform B2B purchasing with the Zip platform. You’ll collaborate with engineering and product while engaging stakeholders across Procurement, Finance, Legal, IT, and Compliance to drive value and adoption.

You will manage customer health, partnerships, and renewals, aiming to maximize retention and long-term success for Zip’s customers and partners.

Qualifications

• 8+ years of relevant work experience in customer success, account management or strategic consulting.
• 1+ year in an implementation role (Solutions Consultant, Implementation Manager, etc.).
• Procurement experience with procurement tech (ERP, CLM, GRC) and procurement processes.
• Excellent interpersonal skills and ability to build trust with customers.
• Strong project management skills for a dynamic customer portfolio.
• Creative problem solver with attention to detail.
• Business process mindset and ability to optimize workflows.
• Proactive team player who fills gaps and helps the team.

Responsibilities

• Help our largest customers drive procurement success on the Zip platform.
• Define customer outcomes and partner to deliver them continuously.
• Act as trusted advisor to educate customers on Zip and best practices.
• Identify champions and build relationships with key stakeholders across teams.
• Maintain high customer engagement and satisfaction with adoption and loyalty.
• Manage customer health using data-driven adoption metrics.
• Partner with product/engineering to translate needs into solutions and manage expectations.
• Train customers to become self-sufficient product experts.
• Collaborate with renewals to achieve target net revenue retention.
• Continuously improve CS assets and processes.

Skills

Customer success

Account management

Project management

Procurement know-how

Stakeholder management

Problem solving

B2B SaaS

Communication

Education

MBA (nice to have)

Tools

Netsuite

Coupa

Workday

JIRA

ServiceNow

CLM

GRC

Job description

Zip is seeking a Senior Customer Success Manager to oversee a growing portfolio across industries, advising on how to transform B2B purchasing with the Zip platform. You’ll collaborate with engineering and product while engaging stakeholders across Procurement, Finance, Legal, IT, and Compliance to drive value and adoption.

You will manage customer health, partnerships, and renewals, aiming to maximize retention and long-term success for Zip’s customers and partners.