Education Impact Consultant — Customer Success

PowerSchool Group LLC; Dallas (TX); Vor Ort; USD 59.000 - 83.000; Vollzeit

Benefits dieser Stelle

Comprehensive 401(k) plan

Discretionary Time Off (DTO)

Tuition Reimbursement

Wellness program and EAP

Zusammenfassung

PowerSchool is seeking an Education Impact Consultant to partner with client account teams and help districts maximize adoption of PowerSchool solutions. The role focuses on product expertise, best-practice sharing, and risk mitigation to improve district outcomes.

You will work with cross-functional teams, prepare data-driven insights, and support post-go-live engagements to ensure ongoing usage and retention within your designated region.

Qualifikationen

• Minimum of 2 years of relevant work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 25-30%, for key moments such as team summits, training, customer meetings, company events.
• Add up to 4 more, keep them objective and qualifiable/quantifiable if possible.

Aufgaben

• Act as a client-facing SME for a solution area and assist with client product awareness, understanding and adoption.
• Serve as an adoption advisor to clients who need additional product support during their client journey.
• Meets with key client stakeholders to consult on adopting and using the implemented software and aligning district goals to product usage.
• Partner with the CSM to develop and track annual goals in alignment with mission and strategic plan.
• Fulfill requests submitted by the account team for assistance with clients in their territory.

Kenntnisse

Client service orientation

Organizational skills

Project management

Communication skills

Detail oriented

Ausbildung

Bachelor’s degree

Tools

PowerSchool

Gainsight

Salesforce

Data visualization tools

Jobbeschreibung

Overview

About PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview

The Education Impact Consultant partners with client account teams to help districts achieve success with the PowerSchool products used by students, teachers, counselors, and administrators. When the account team identifies a need, the consultant engages with the client to share best practices, provide product expertise, and drive improved usage and adoption of key PowerSchool solutions.

This role collaborates closely with the account team during various client touchpoints to support the partnership. Responsibilities may include monitoring product adoption, advising on product-specific best practices, aligning district goals to product usage, and addressing risks identified by the account team.

The Education Impact Consultant does not manage an assigned book of business but instead supports clients within a designated region on an as‑needed basis. The primary objective of this role is to strengthen clients’ understanding and adoption of their PowerSchool investments—ensuring long-term retention and a valued, ongoing partnership.

Responsibilities

• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
  • Serve as an adoption advisor to clients who need additional product support during their client journey
  • Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
  • Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
  • Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
  • Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
  • Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
  • Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
  • Upon request, engage with identified client to provide recommendations for optional product usage
  • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
  • Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
  • As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption
  • Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
  • All other duties as assigned by management.

Qualifications

Minimum Qualifications

• Minimum of 2 years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 25-30%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
• (Add up to 4 more, keep them objective and qualifiable/quantifiable if possible)

Preferred Qualifications

• Bachelor’s degree required.
• 2+ years of experience in educational technology, including supporting product adoption and usage.
• 2+ years of related experience supporting cross‑functional teams, project operations, or business development.
• School system experience in administration, assessment, counseling, curriculum & instruction, IT, finance, or business operations strongly preferred.
• Experience with data visualization or software implementations (PowerSchool experience a plus).
• Experience with Gainsight and Salesforce preferred.
• Strong client service orientation with the ability to lead discussions confidently.
• Self‑motivated, adaptable, and able to solve problems independently.
• Able to manage multiple projects and maintain accuracy with detailed work.
• Strong process orientation with the ability to evaluate and improve workflows.
• Excellent organizational, research, project management, and communication skills.
• High attention to detail and comfort working with large data sets.

Compensation & Benefits

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58,700 - $82,900 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [e-mail].