Strategic Customer Success Manager - K-12 SaaS

KEV Group; Charlotte (NC); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful benefits

RRSP/401(k) matching

Hybrid work model

Flexible PTO

Professional development

Job summary

KEV Group is seeking a Customer Success Manager to serve as a strategic partner for a portfolio of KEV customers. You will own the customer experience, protect and grow recurring revenue, uncover expansion opportunities, and act as the voice of the customer across KEV.

You will collaborate with Sales, Support, Marketing, Product, and other teams to solve problems and deliver an exceptional customer experience. This role focuses on relationships, measurable outcomes, and cross-functional impact.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
• Experience with k-12 software a must.
• Proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders.
• Strong business acumen and the ability to connect technology to customer goals and measurable outcomes.
• A track record of driving product adoption, engagement, retention, and growth.
• Excellent written, verbal, and executive communication skills.
• Strong presentation, problem-solving, and influencing skills.
• Ability to collaborate across Sales, Support, Product, Marketing, and other teams.
• Payments, accounting, or K–12 experience is an asset.

Responsibilities

• Own customer success and retention across a district portfolio.
• Drive renewal and payments growth; identify expansion opportunities.
• Become a trusted advisor to district leadership.
• Help customers maximize return on investment.
• Lead executive conversations with district and KEV leadership.
• Champion the customer; relay feedback to KEV for improvements.
• Develop customer advocates with Sales and Marketing.

Skills

Customer Success

Account Management

K-12 software

Executive communication

Relationship building

Cross-functional collaboration

Renewal & expansion

Problem solving

Job description

KEV Group is seeking a Customer Success Manager to serve as a strategic partner for a portfolio of KEV customers. You will own the customer experience, protect and grow recurring revenue, uncover expansion opportunities, and act as the voice of the customer across KEV.

You will collaborate with Sales, Support, Marketing, Product, and other teams to solve problems and deliver an exceptional customer experience. This role focuses on relationships, measurable outcomes, and cross-functional impact.