Senior Customer Success Manager – Telecom Growth

tmobile; New York (NY); On-site; USD 57,000 - 113,000; Full time

Job summary

T-Mobile in New York is seeking a Customer Success Manager to nurture relationships, understand customer needs, and ensure satisfaction with our services, driving retention and loyalty. You will work with cross-functional teams to tailor solutions.

The role requires a Bachelor's degree plus 3 years of related work experience (or advanced degree with 1 year) and a proven track record in CRM and account management in telecom/tech. Competitive pay and comprehensive benefits await.

Qualifications

• Bachelor's degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience
• OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Management, Business Administration or Customer Relationship Management or related field (Preferred)
• 4-7 years Experience in customer relationship management or account management, specifically in a telecommunications or technology-focused industry (Preferred)
• 2-4 years Proven track record of improving customer satisfaction and retention through personalized service and strategic account planning (Preferred)
• 2-4 years Experience collaborating with cross-functional teams to develop customer-centric solutions (Preferred)

Responsibilities

• Lead customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Analyze customer usage patterns to provide strategic insights and recommendations for service improvement
• Collaborate with internal teams to tailor solutions that meet specific customer requirements
• Address customer issues proactively to ensure high levels of satisfaction and retention
• Monitor customer feedback and coordinate with relevant departments to enhance service delivery
• Engage in regular communication with customers to understand and assess their needs
• Develops and implements customer retention strategies to foster loyalty and long-term engagement

Skills

CRM

Customer success

Data analysis

Strategic thinking

Communication

Project management

Cross-functional collaboration

Account management

Business acumen

Education

Bachelor's degree

Advanced degree

Equivalent experience

Job description

T-Mobile in New York is seeking a Customer Success Manager to nurture relationships, understand customer needs, and ensure satisfaction with our services, driving retention and loyalty. You will work with cross-functional teams to tailor solutions.

The role requires a Bachelor's degree plus 3 years of related work experience (or advanced degree with 1 year) and a proven track record in CRM and account management in telecom/tech. Competitive pay and comprehensive benefits await.