Strategic Customer Success Manager - AI-Driven Growth

ThoughtSpot; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

In-office 3+ days/week

Job summary

ThoughtSpot in Phoenix, AZ is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion.

You will work cross-functionally with Sales, Product, Marketing, Support, and Services to drive measurable business outcomes and ROI for customers. The role emphasizes consultative strategy, AI-enabled growth, and in-office collaboration.

Qualifications

• 3–5 years in Customer Success, Account Management, or a customer-facing role, with exposure to mid-market or enterprise accounts.
• Ability to build relationships with stakeholders across a customer's organization and drive strategic outcomes, not just renewals.
• Think like a consultant: translate a business problem into a success plan with a clear outcome attached.
• You've used AI, automation, or advanced analytics to drive adoption or customer health at scale.
• You communicate with equal credibility in front of an engineer, a VP, and a room of end users.

Responsibilities

• Own the portfolio. Full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Be a trusted advisor. Build relationships tying ThoughtSpot's capabilities to the customer's business objectives.
• Build success plans that prove ROI. Lead development and execution of customer success plans with measurable outcomes.
• Use AI to scale yourself. Leverage AI-driven insights to catch risk early and surface expansion opportunities.
• Run the room. Deliver business reviews, enablement sessions, and workshops that move the needle.

Skills

Customer Success

Account Management

Mid-market/Enterprise

Consulting mindset

AI literacy

Strong communicator

Job description

ThoughtSpot in Phoenix, AZ is seeking a Customer Success Manager to own a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion.

You will work cross-functionally with Sales, Product, Marketing, Support, and Services to drive measurable business outcomes and ROI for customers. The role emphasizes consultative strategy, AI-enabled growth, and in-office collaboration.