Regional Customer Success Leader — AI-Driven Growth

Vertex Inc.; United States; On-site; USD 132,000 - 171,000; Full time

Job summary

Vertex Inc. seeks a Senior Manager, Customer Success to lead a regional team of Customer Success Managers and Account Managers, driving adoption, value realization, retention, and expansion readiness across strategic customers.

You will partner with Sales, Support, Product, and Education Services to ensure measurable business outcomes and maximize customer value using AI-enabled tools and predictive analytics.

Qualifications

• Deep knowledge of customer success methodologies and subscription models.
• Experience partnering with sales, services, support, product, and leadership.
• Strong executive presence and communication skills.
• Experience leading geographically dispersed teams.
• Experience applying AI/analytics in customer success.

Responsibilities

• Lead regional CS team to drive retention, adoption, and outcomes.
• Develop and execute regional account strategies with sales leaders.
• Embed AI-enabled tools and analytics into customer success workflows.
• Sponsor business reviews and executive engagements with customers.
• Monitor health, forecast performance, and drive continuous improvement.

Skills

Customer success leadership

Executive stakeholder management

Cross-functional collaboration

AI-driven insights utilization

Education

Bachelor's degree in Business, Technology, or related field

Master's degree preferred

Tools

AI-powered tools

Customer intelligence platforms

Automation technologies

Predictive analytics

Job description

Vertex Inc. seeks a Senior Manager, Customer Success to lead a regional team of Customer Success Managers and Account Managers, driving adoption, value realization, retention, and expansion readiness across strategic customers.

You will partner with Sales, Support, Product, and Education Services to ensure measurable business outcomes and maximize customer value using AI-enabled tools and predictive analytics.