Senior Enterprise Customer Success Leader

ThoughtSpot; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

ThoughtSpot in Chicago, IL seeks a Senior Customer Success Manager to own a portfolio of mid-market and enterprise accounts from onboarding to renewal and expansion. You will shape customer strategy, mentor peers, and collaborate with Sales, Product, Marketing, Support, and Services leadership to drive measurable value.

The role emphasizes consultative engagement, executive relationship building, and the use of AI to scale and personalize engagement across the portfolio.

Qualifications

• Five to eight plus years in Customer Success or a customer-facing role with enterprise/mid-market experience.
• Ability to influence executive stakeholders and drive strategic outcomes beyond renewals.
• Think like a consultant: translate business problems into outcomes with clear plans.
• Experience using AI, automation, or advanced analytics to drive adoption and health at scale.
• Clear, concise communication with engineers, VPs, and end users.

Responsibilities

• Own the portfolio with full accountability for adoption, retention, and net revenue expansion across mid-market and enterprise accounts.
• Build executive relationships tying ThoughtSpot capabilities to customer business objectives.
• Develop and execute success plans with measurable business outcomes.
• Leverage AI-driven insights to catch risk early and surface expansion opportunities.
• Lead executive business reviews, enablement sessions, and workshops to elevate platform thinking.

Skills

AI literacy

Executive communication

Consulting mindset

AI tooling proficiency

Travel readiness

Tools

AI tools (LLMs)

Predictive analytics

Job description

ThoughtSpot in Chicago, IL seeks a Senior Customer Success Manager to own a portfolio of mid-market and enterprise accounts from onboarding to renewal and expansion. You will shape customer strategy, mentor peers, and collaborate with Sales, Product, Marketing, Support, and Services leadership to drive measurable value.

The role emphasizes consultative engagement, executive relationship building, and the use of AI to scale and personalize engagement across the portfolio.