Strategic Customer Success Manager - AI-Driven Cloud Adoption

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 123,000 - 203,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Mental health support

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Customer Success Manager focused onTechnology, Media, and Telecommunications. You will guide strategic priorities, drive platform adoption, and realize long‑term value for high‑value customers, coordinating deliverables and executive‑level engagements.

You’ll manage multi‑product adoption, including Sales Cloud and Service Cloud, translating capabilities into business outcomes and maintaining proactive health checks with stakeholders across the org.

Qualifications

• 4–6+ years in Customer Success, Account Management, or strategic SaaS roles.
• Experience managing large enterprise accounts with multiple stakeholders.
• Proven ability to influence C-suite and other stakeholders.

Responsibilities

• Own the Signature Success experience from deliverables to adoption of Sales Cloud and Service Cloud.
• Build trusted relationships with executive sponsors and translate platform capabilities to customer goals.
• Monitor platform health, adoption metrics, and lead proactive reviews with risk mitigation.
• Develop fluency in autonomous agent capabilities through ongoing learning.

Skills

Customer Success

Account Management

SaaS

Executive communication

Tools

Sales Cloud

Service Cloud

Omni‑Channel

Job description

Salesforce is seeking a Customer Success Manager focused onTechnology, Media, and Telecommunications. You will guide strategic priorities, drive platform adoption, and realize long‑term value for high‑value customers, coordinating deliverables and executive‑level engagements.

You’ll manage multi‑product adoption, including Sales Cloud and Service Cloud, translating capabilities into business outcomes and maintaining proactive health checks with stakeholders across the org.