Strategic Customer Success Manager — Adoption, Growth & Equity

BetterCloud; Boston (MA); On-site; USD 85,000 - 95,000; Full time

Job summary

TireTutor, Inc. is hiring a Customer Success Manager in Boston to own the post-onboarding lifecycle, drive adoption, retention, and growth across clients.

You will train customers on the Tire Tutor platform, align plans with client workflows, and collaborate with Product and Engineering to deliver feedback and improvements. The role requires 2+ years in customer success, strong technical aptitude, and the ability to visit the Government Center office 2–3 times per week.

Qualifications

• 2+ years in Customer Success or related client-facing roles.
• Proven ability to drive product adoption, retention, and growth.
• Strong technical aptitude for software systems and APIs.
• Experience with CRM, project management, and collaboration tools.
• Boston-based with ability to visit Government Center 2-3 days/week.

Responsibilities

• Own the post-onboarding lifecycle and build lasting relationships.
• Drive product adoption, retention, and identify growth opportunities.
• Develop success plans aligned with customer workflows and goals.
• Train clients on Tire Tutor platform and best practices.
• Collaborate with Product and Engineering to address feedback.
• Monitor health metrics and conduct regular business reviews.

Skills

Customer Success

Account Management

Technical Aptitude

Relationship Building

Tools

HubSpot

Asana

Google Workspace

Slack

Job description

TireTutor, Inc. is hiring a Customer Success Manager in Boston to own the post-onboarding lifecycle, drive adoption, retention, and growth across clients.

You will train customers on the Tire Tutor platform, align plans with client workflows, and collaborate with Product and Engineering to deliver feedback and improvements. The role requires 2+ years in customer success, strong technical aptitude, and the ability to visit the Government Center office 2–3 times per week.