Strategic Customer Success Manager - AI-Powered Tire Shop

Rockstar; Boston (MA); Hybrid; USD 85,000 - 95,000; Full time

Job summary

Rockstar in Boston is seeking a Customer Success Manager to own the post-onboarding lifecycle, building strong relationships to drive adoption, retention, and growth.

This role blends strategic account management with outstanding customer service to ensure clients realize value from the platform. You will collaborate with Product, Engineering, and Sales to advocate for customers and deliver a world-class experience.

Qualifications

• 2+ years in Customer Success or related roles.
• Proven ability to drive adoption, retention, and growth.
• Strong technical aptitude for software systems and integrations.
• Ability to build trust and maintain client relationships.
• Familiarity with CRM, project management, and collaboration tools.

Responsibilities

• Serve as the primary strategic advisor for customers post-implementation and long-term success.
• Manage the customer lifecycle, focusing on product adoption, retention, and growth opportunities.
• Develop success plans aligned with customer workflows and business goals.
• Train clients on the platform and promote best practices.
• Collaborate with Product and Engineering to address issues and relay feedback.
• Track health metrics, conduct business reviews, and maintain engagement playbooks.

Skills

Customer Success

Account Management

Relationship Building

Technical Aptitude

CRM Tools

Office Visits

Tools

HubSpot

Asana

Google Workspace

Slack

Job description

Rockstar in Boston is seeking a Customer Success Manager to own the post-onboarding lifecycle, building strong relationships to drive adoption, retention, and growth.

This role blends strategic account management with outstanding customer service to ensure clients realize value from the platform. You will collaborate with Product, Engineering, and Sales to advocate for customers and deliver a world-class experience.